Custom User Dashboard is GBD's ecommerce customer service service for UK businesses. It makes support, returns and accounts easy for customers.
- From £189.99 ex VAT
- Billing: one-off
- Done by the GBD UK team
- Part of GBD Ecommerce
- Included in the GBD Pro package
What Custom User Dashboard does for your business
Custom User Dashboard makes support, returns and accounts easy for customers. For example, here is how that looks in practice:
- Customise customers my account page
First, we set it up and test it. Then we hand it over in plain English.
Why it matters: Happier customers who buy again.
Why your business needs Custom User Dashboard
Fast, clear service turns buyers into repeat customers. Helpdesk, returns and tracking tools reduce effort for you and the customer.
You will gain the most if you are one of these:
- First-time online sellers
- Established shops wanting more sales
- Growing brands with day-to-day strain
What happens if you do not have Custom User Dashboard
Without them, queries pile up in your inbox, returns are messy and customers feel ignored.
So in practice, this often means:
- Queries buried in email
- Messy returns
- Unhappy customers
A common worry: Afraid of support piling up? Self-service tools take the pressure off.
Why your competitors are winning, and how Custom User Dashboard closes the gap
Competitors with excellent service earn better reviews and loyal buyers.
Custom User Dashboard helps close the gap where competitors often pull ahead:
- Higher conversion
- Bigger basket value
- More repeat orders
How much difference will Custom User Dashboard make to your growth?
Great service lifts repeat orders and reviews, which in turn lift new sales.
When you will notice it: From the first resolved query. However, results vary with your business, your market and how you use it with your other marketing.
Who sees the change first: first-time online sellers. Custom User Dashboard sets up the right basics so you can sell with confidence.
How Custom User Dashboard works with GBD
- Choose itAdd Custom User Dashboard to your package in the GBD builder, or pick Basic, Standard or Pro for the whole Ecommerce area.
- Pay to startThen, pay in full if your order is under £500. Packages and orders of £500 or more pay a 60% deposit to start. You see exactly what you pay today before you pay.
- We deliver itNext, the GBD UK team does the work and keeps you informed, so you always know what is going on.
- Hand-over and balanceFinally, you get a handover in plain English. Then, if you paid a deposit, the 40% balance falls due when we finish, or after a month if that comes first. You can also spread it over several months.
Who Custom User Dashboard is for
First-time online sellers
You have products but have never run a shop online and do not know where to start.
This service sets up the right basics so you can sell with confidence.
Established shops wanting more sales
Traffic comes in but too few visitors buy.
Custom User Dashboard removes friction between a visitor and a completed order.
Growing brands with day-to-day strain
Orders, stock and shipping take more time as you scale.
Custom User Dashboard automates the heavy lifting so growth does not mean more admin.
Why choose GBD for ecommerce customer service
Grow Better Digital provides ecommerce customer service, helpdesk for online shop and order tracking for UK businesses, with one team across web, social, ads and ecommerce.
- Fixed, published prices, so you know the cost before we start
- One UK team across website, social, ads, ecommerce and admin
- Orders under £500 are paid in full today. Packages and orders of £500 or more pay 60% to start, then the rest when we finish. You can spread it over several months
- A clear handover in plain English, so you stay in control
- You own your accounts, domains and content from day one
- Build your own package: pick Basic, Standard or Pro for each area, or choose line by line
How we handle Custom User Dashboard
Custom User Dashboard gives customers one clear account area: orders, returns, downloads and details, laid out for your business rather than the default WooCommerce screens.
- Only the sections your customers actually need
- Wording and branding that matches your site
- Mobile-first layout, tested on a real phone
- Order history, reorder and returns links in one place
Will this replace the standard My Account page?
It builds on it, so everything WooCommerce does still works. We reorganise and restyle it rather than replacing the foundations.
You get a fixed, published price, a UK team that does the work, and a handover in plain English. Accounts and content stay in your name.
Custom User Dashboard: what you get and what it costs
| Price | £189.99 ex VAT |
|---|---|
| Billing | One-off |
| Delivered by | GBD, UK |
| Area | Ecommerce / Customer Service |
| Included in | Pro packages |
Custom User Dashboard: common questions
Does this work with WooCommerce?
Yes. We build our ecommerce services around WooCommerce and WordPress.
Can I add more later?
Absolutely. Start with what you need, then add services as you grow.
How much does Custom User Dashboard cost?
Custom User Dashboard costs £189.99 ex VAT, billed one-off. First, you pay a 60% deposit to start. Then, if you paid a deposit, the 40% balance falls due when we finish, or after a month if that comes first. You can spread it over several months.
Why do I need Custom User Dashboard?
Fast, clear service turns buyers into repeat customers.
Can I add Custom User Dashboard to a package?
Yes. We include it in the GBD Pro package, and you can also add it on its own. Use the GBD package builder, so you can choose Basic, Standard or Pro for each area, or pick line by line.
Ready to add Custom User Dashboard?
Add it to your package in a minute. Then you see what you pay today and your total before you pay, and the GBD team does the rest.
Add Custom User Dashboard to my package See all Ecommerce services
Built on WordPress, connected to your tools
Every website we build runs on WordPress, with WooCommerce for online shops. That means it can connect to the tools you already use. We confirm which ones your project needs before we start.
- Payments: Stripe, PayPal, Klarna and Clearpay (buy now, pay later), plus Direct Debit through GoCardless for recurring payments
- Subscribe and save: repeat orders and subscriptions for your shop, with a discount for customers who subscribe (WooCommerce Subscriptions)
- Email marketing: Brevo and Mailchimp
- Business email: Google Workspace (Gmail) and Microsoft 365 (Outlook) set up, with reliable SMTP sending from your site
- CRM and sales: HubSpot and Zoho
- Bookings and calendars: Calendly and Google Calendar
- Accounting: Xero and QuickBooks
- Google: Analytics, Search Console, Tag Manager, Maps and Google Ads
- Social media: Facebook, Instagram, LinkedIn, TikTok and YouTube
- Automation: Zapier links your site to thousands of other apps
- SEO and speed: Yoast SEO and Cloudflare
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